6+ years of experience building lasting client relationships, leading teams, and driving account growth across SaaS, HR, Marketing and content environments.
I've spent 6+ years working at the intersection of people and performance. From HR to content to client success, every role taught me the same thing: relationships are everything. I show up, I follow through, and I genuinely care about the outcomes of the people I work with.
Currently leading a CSM team at GDS Group, managing enterprise accounts including AWS and IBM, while overseeing onboarding, retention strategies, and cross-functional collaboration across the UK, US, and Kosovo.
I believe the best client relationships are built on trust, consistency, and genuine care for outcomes. That is the standard I hold myself and my team to every day.
I had the absolute pleasure of working with Shqipe for several years during my time as VP of Events at GDS Group. She was an asset to our event management team and inspired everyone she worked with. Shqipe is the definition of a natural-born leader, professional, impeccably organized, and a team player. Recognizing her talent and dedication, I promoted Shqipe to a key management position as a Pod Lead in our Kosovo office. In this role, she managed the day-to-day workloads of a team of event managers, conducted impactful 1-on-1s and provided unwavering support as they executed events for major technology sponsors. Shqipe pairs an incredible work ethic with deep, genuine care for her clients and team. I recommend her 100% for any event management or leadership role. She brings immense value, organization, and heart to any organization lucky enough to have her.
Shqipe joined MIK Group to lead Human Resources, and within weeks it was obvious she operated on a different level than the role required. She understands what actually needs to happen and then makes it happen, which is how she became part of the crucial team of the company, the small group you trust with the things that matter most. When we built dua.com, she did not just follow. She reinvented herself entirely, new company, new role, new challenges, and delivered. That combination of loyalty and adaptability is almost impossible to find. I recommend Shqipe without reservation, and not only for a specific role. She reads the room, she gets things done, and she does it as someone you genuinely want in the trenches with you. Any team would be lucky to have her.
I have had the pleasure of working with Shqipe for the last 3 years during my time as Head of Global Partnerships at GDS Group. Being responsible for some of GDS's largest accounts I needed a partner that could support our goals of driving long term partnerships. Shqipe is exactly that person. From the get go she was a bundle of energy, supporting at every turn and delivering time and time again for key clients within the business. What really makes Shqipe stand out is the willingness to go above and beyond. There have been multiple occasions she has stepped in to ensure a client was adhered to in a timely manner and that everyone left smiling, and this is something that is rare to find. But then again, Shqipe is a rare find.
Shqipe is one of the most inspiring professionals I have worked with. She brings incredible energy and dedication to everything she does, but what truly sets her apart is her genuine investment in the people around her. As a leader, she is patient, approachable, and always focused on solutions. Her encouragement and care created a motivating environment for everyone on the team. Anyone who has the opportunity to work with her will not be disappointed.
Shqipe is one of a kind. She is a powerhouse when it comes to finishing every possible project you can think of for HR and even beyond. I am truly fascinated by how one person can manage to do so much in such a short time and I have been positively motivated having Shqipe be part of our team. In short: she will exceed everything beyond your expectations.
It was an incredible learning experience working with Shqipe and I would strongly recommend her for whomever has the opportunity to hire her. I had the privilege of working with her at Everpost where she led the Human Resources team. As a new member to the team, I often relied on her advice, and she was always happy to help. Shqipe is a very strong and insightful leader who always remains patient, caring, and helpful to all of her coworkers. She is a very well-rounded mentor that demonstrates great knowledge and quality of work.
I worked with Shqipe for nearly two years across two different companies. What impressed me most was her ability to handle pressure in fast-paced environments while remaining creative, detail-oriented, and genuinely great with people. She is always fast to respond, comes up with smart solutions, and has excellent communication skills. It was an absolute pleasure and I strongly recommend her.
Performing only what is requested of you. Not going above and beyond at work. Closing the laptop at 5pm. These are some of the examples used to explain the latest workplace trend called Quiet Quitting. But what does it really mean, and how does your definition of success shape your answer?
When I joined MIK Group with zero knowledge of Digital Marketing, I did what I always do: I looked for what I already knew. What I found were five surprising parallels between the HR world and the world of SEO, SEA, backlinks, and Google rankings.
Whether you are looking for a CSM leader, want to collaborate, or simply want to say hello, I would love to hear from you.
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